A copy of some photographed ID along with previous rental references. A TINZ including MOJ, CIA, Driver License and Tenant credit check is completed with the tenants consent.

A bond amount of up to four weeks rent is collected at the start of the tenancy and held in trust with the Bond Centre. In the event that you fall into rental arrears, are responsible for damage to the property, or leave the property in a dirty or unkempt condition, your landlord can make a claim against the bond. At the end of your lease, if the property has only sustained reasonable wear and tear the full bond amount will be returned to you. 

You will usually be required to pay one to two weeks of your rent in advance upon the start of your tenancy.

If for whatever reason you feel you may be late with your rental payment, please notify your property manager as soon as possible. Please be aware breach notices are issued for late payments.

No, GST is not payable on residential rent.

It is in the tenants' best interest to hold a home and contents policy to cover their goods in the property. The landlords insurance does not cover their possessions.

The property manager will give details for payments to paid from their bank account to ours. Rent must always be paid in advance. We do not accept cash payments and all payments must use the correct codes to ensure it can be matched to the tenants property.

You will find the expiry date of your fixed term tenancy within your tenancy agreement. Your property manager will be in contact with you well before this date to ask if you would like to renew the tenancy agreement for a specified period of time as agreed between you and the landlord.

You can also request a lease renewal from the landlord or property manager before the expiry of your tenancy agreement. The owner of the property has the right to renew the lease, let arrangements continue under the terms of the original lease or issue the appropriate notice requesting that you vacate the property. 

In the event that you need to break your lease and a suitable tenant can be found, you will be responsible for all reasonable costs incurred by the landlord to find a suitable replacement tenant.

You will need to continue to pay rent until a new tenant enters into a tenancy agreement. Both you and your landlord/property manager are able to look for a tenant, but any suitable tenant found must follow the correct legal processes when entering into a new tenancy agreement. These costs incurred are administration costs, time and travel costs to visit the property for prospective tenants, advertising costs, cleaning or damages costs (if applicable), plus the ongoing rent until the new tenant moves in.

If you’re a landlord, it’s a good idea to regularly inspect your rental property. Inspections help you check everything’s working well, there’s no damage, and your tenants are keeping things reasonably clean and tidy. It’s also important to note that some insurance providers require the landlord to prove that regular property inspections have been done.

Inspections can occur between 8am and 7pm for rental properties. The maximum frequency for inspections is once every four weeks.

Notice of an inspection must be given to the tenant at least 48 hours before the inspection, and not more than 14 days in advance.

If a landlord is testing the property for methamphetamine, at least 48 hours’ notice needs to be given to the tenant. The landlord needs to provide the test results in writing to each tenant within seven days of getting them.

The tenant doesn’t have to be present during inspections. If you are not going to be present, leave a note of any specific things they want you to look at. This can help alert you to any maintenance issues.

Photos and video footage will be taken and shared with the landlord on the condition and maintenance of the property. If a reinspection is required If the landlord has agreed with the tenant that they will fix something or clean something by a certain date and they need to go back to make sure they have done it, reinspection of the property by giving the tenant the correct amount of notice (48 hours’ as above).

Any repairs that are needed on the property should be made clear to your property manager as soon as possible, preferably in writing. Some repairs will be considered urgent if your health and safety or the property itself is as risk.

Urgent repairs or requests can be text or emailed to [email protected] In these instances, your property manager will have a repair person attend to these issues as soon as possible.

Non-urgent repairs should also be directed to your property manager, who will organise for these repairs to take place when practical. It’s important not to try and repair the property yourself. 

You can always contact your property manager if you’re unsure anything or visit the Tenancy Services website at www.tenancy.govt.nz